When a visitor completes the purchase of a product on this website, if the buyer can not open the content page of the purchased product due to the reasons for this site’s mishandling, the buyer may request a refund if the buyer provides sufficient evidences. This website may, after confirming the facts, perform a refund with the money amount of the price of the product purchased by the purchaser. In the event of normal or basic normal operation of the internet, if there is no evidence to prove the mishandling of this site, this site does not assume the refund obligation (members can contact the site to remedy). After a member has purchased a product to qualify for a level of membership corresponded to the purchased product, it is regarded that the member can be able to open the content page of the purchased product once the member with the new membership is logged in successfully one time. After the member opens the content page of the purchased product, the download should be completed in time. If the product can not be downloaded, the product contents should be copied from webpage and saved to his/her own computer or other storage device. If the member is neither able to download nor able to copy the purchased product, or the downloaded or coped product file is lost, the members can get in touch with this site if the members themselves can not make up the case. If a great number of purchasers cannot obtain the purchased product due to the abnormal operation of the internet, the website will take remedial measures to allow the purchasers to obtain the contents of the purchased product. All remedial measures to suit all of the above situations include, but are not limited to, sending the contents of the product via e-mail or by postal system, and the purchasers should cooperate. If the purchaser is unable to remedy due to the wrong personal information entered on this website, such as mistakes in name, e-mail, home address, telephone number, and so on, the site is not obligated legally for bearing the consequences of being not able to take a remedy, but the member can still continue to contact with this site to find a remedy. The members who cannot open the web page of purchased product due to violation of the provisions of the purchase procedures of this site in the purchase process, such as purchase of a new product before completing the download of the original purchased product which results in the numbers being not able to open the content product page of the original purchased product, can contact the site to take remedial measures, but the members need to pay a handling fee 15 US dollar for one retail product, or 30 US dollar for one bundled product.